Technical Specialist

BC Platforms´ growing Customer Success, North America team is looking for a Technical Specialist to ensure the success of customer deliveries. Join the team!
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BC Platforms is looking for a Technical Specialist to join our growing Customer Success, North America team. This role will help ensure the success of our customer deliveries, installations, configurations, data modelling and maintenance tasks, as well as provide technical consulting regarding customer environments and our own internal environment. The Technical Specialist is responsible for assigned deployments guaranteeing them to run smoothly.

Reporting to the Head of Customer Success, North America, this position provides an opportunity to build a DevOps skill set while contributing to developing new solutions and ways of working in the operations team. If you have the skill set below and a growth mindset, come join our growing Customer Success, North America team!

The ideal candidate should possess:

Ideally your technical stack should include good understanding of the following areas: 

  • Proficient with Linux OS
  • Familiarity with Relational Databases (e.g.: PostgreSQL)
  • TCP/IP network topology
  • Storage concepts (partitioning, logical volumes, etc)
  • Experience with secure methods of file or data transfer (SFTP, SSH, SCP)
  • Troubleshooting common IT issues
  • Basic scripting concepts
  • DevOps tools: Jenkins, Ansible, Terraform or similar
  • Experience managing stacks in cloud environment (AWS, GCP, Azure)
  • Containerization with Kubernetes + Docker
  • REST based APIs
  • Technical documentation

Experience and other requirements:

  • Bachelor's Degree in a related field or minimum of 3-5 years job experience in similar roles
  • Fluent in English
  • Strong administrative skills by effectively managing time and tasks
  • Compliant with internal processes
  • Clear and concise communicator, both verbally and in writing
  • Comfortable regularly interfacing with a diverse set of people via chat and phone
  • Can take high level task descriptions and acquire the necessary information to complete
  • Sees value in routine, but also looking for ways to improve and develop new solutions
  • Self leadership skills expected and proactive approach in issue resolution in any situation.

Additional Information

Preferably an ability to commute to the Seaport area in Boston upon reopening of our Boston offices. Dependent upon our regular assessment of conditions related to the pandemic. Alternatively this position can also be carried out remotely from the East-Coast. 

BC Platforms offices are based in Helsinki, Zurich, Boston and Singapore, requiring flexibility in scheduling meetings across geographies.

Travel expected, including international travel e.g. to the company internal events, up to 5-10% of the time. The travel is after Covid19 situation is secured.

Application

Please apply as soon as possible. Send us your application via LinkedIn Easy Apply or via our Career Site https://careers.bcplatforms.com/jobs. With any questions related to the job description, please send them to ben.jackson@bcplatforms.com.

Who we are

BC Platforms is a global leader in providing a powerful data and technology platform for personalized medicine and drug development, accelerating the translation of insights into clinical practice.

BC Platforms operates the Global Data Partner Network BCRQUEST.com, which provides access and analytics on genomic and clinical cohort data for drug developers currently providing access to over 12m subjects across five continents.

Our technology drives the infinite loop between personalized care and research discoveries, leveraging latest science, deep technical expertise, strategic partnerships, and harmonized, diverse data collections.

Our high performing platforms enable high throughput genomic data production, flexible data integration, secure data management, efficient analysis and interpretation of molecular and clinical information.

Founded in 1997 from an MIT Whitehead project spinoff, the Company has a strong scientific heritage underpinned by over 20 years of working in close collaboration with a network of leading researchers, developers, manufacturers and vendors. BC Platforms has global operations with its headquarters in Zurich, Switzerland, research and development in Espoo, Finland, and sales and marketing in Boston, USA, London, UK and Singapore. For more information, please visit www.bcplatforms.com.

Or, know someone who would be a perfect fit? Let them know!

Boston

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BC Platforms offers

BC Platforms has got you covered with the following perks and benefits.

  • Learning & Development

    Opportunity to learn from great and talented colleagues on meaningful work content and grow your competencies. BC Platforms is committed to develop its Learning & Development Programme to further it in a continuous path of improvement.

  • Talented colleagues in great locations

    BC Platforms has offices in Zurich, Greater Helsinki, Boston and Singapore in three continents. Part of our people work also from the home offices from different locations around the globe.

  • BC|Days Events

    Our bi-annual BC|Days Events are dedicated to our strategy work having all our people involved.

  • Competitive compensation

    We offer a competitive salary. In addition, if the company reaches its targets, everyone gets to enjoy the success. We emphasize the long-term impact and reward our people for their success on the long-term growth of the company.

  • Healthcare & Wellbeing

    Our people’s health and wellbeing is important to us. We offer private healthcare plans or healthcare insurance plans and travel insurances for all of our employees.

  • Work-life balance

    As much as we are eager to work with our colleagues, customers and other stakeholders, we provide a good work-life balance with flexible hours and paid time off.

  • Work equipment

    We want to offer you a great onboarding also from the equipment point of view. You will receive a laptop, a mobile phone and headphones. In addition, we offer you a variety of tools and lots of learning regarding our state-of-the-art software solutions.

  • Free snacks and beverages

BC|Culture

Besides from the ground-breaking work we do in the healthcare and life science segments for genomic and clinical data management and analysis, we enjoy BC|Team camaraderie.

Already working at BC Platforms?

Let’s recruit together and find your next colleague.

email
@bcplatforms.com
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